I recently visited a new dry cleaner that is suffering from a severe case of the “Lake Wobegon Effect.”
In other words, they are unintentionally making things harder on their customers than it needs to be. Their attempt to make things better is actually making it worse… and they don’t even know it.
Is there a blind spot on your business?
Watch this short video to see how to identify if there’s a “Lake Wobegon” in your business, and what to do about it.