Recently I posted a video on how to create your brand promises… but this one is about what you should NOT promise.

Trying to be all things to all people is a path to mediocre service, unimpressed clients and Low Margin-ville (notably different from Margaritaville).

Over-delivering leads to under-performing.

That is why the most successful companies make trade-offs – or Anti-Brand Promises.

Are there areas of your business you can STOP trying to focus on, and redirect those efforts into the top 2-3 things that actually matter most to your clients?


  1. J Q

    the meatballs are amazing

    • Karie Kaufmann

      That’s what I hear!! Guess I’ll have to try them someday! 🙂